Case Studies

Re-inventing the Law Firm Administrative Support Model

Business Problem: Law firms require more efficiency and effectiveness to service a multitude of lawyer support tasks and requests.  Importantly, considerable (millions) of dollars of cost savings opportunities exist related to the rebalancing of administrative support delivery.   Those opportunities include: Cost savings, Efficiency improvement, Productivity Enhancement, Cycle Time Reduction and Improved Client service. Pre-COVID Administrative Support …

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Law Firm Administrative Operations Improvement – Avoid Adding Headcount – a Case Study

This large east coast based national law firm historically added administrative and operations headcount to support its rapid expansion. Instead of exploiting new ways of working, it increased its overhead burden, depressing profits. The client approached Unbiased Consulting looking for ways to support the firm’s lawyers and clients and deliver work more quickly, efficiently and …

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Improving Law Firm and/or Client Profitability – a Case Study

By Dan Safran – Unbiased Consulting Unbiased Consulting successfully assisted a large, US-based law firm to significantly improve profitability of work performed for one of its largest clients. Unbiased Consulting completed a four (4) week, focused evaluation of work performed by the law firm, for a long term, high revenue client. The firm spent years …

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Improving Law Firm Business Productivity through Process and Automation – a Case Study

Objective: Unbiased Consulting was engaged by a 700-lawyer global law firm to develop an broad ranging roadmap to sync to future scale. Over multiple years, the firm’s operational strategy, processes, the operations organization and automation lagged the needs of the practices and business.  The goal of the firm is to achieve significant upward growth and …

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