Thought Leadership

New Business/New Client Intake and Conflicts Profitability Improvement Services

Unbiased Consulting’s law firm clients often think that implementation of new or or updated New Business or Client Intake / Conflicts software will solve their needs to reduce risk, speed matter openings, better align work to practice and/or firm goals, and improve profitability.

The truth is that none of this occurs with the implementation of new software, rather, it is the policies, ethical, business and financial risk reviews, conflicts clearance, engagement and waiver letter processing, matter opening and related processes, the resourcing and skilling of the business intake, conflicts and lateral team members and organizational model, that makes the difference. The technology and automation is there to support the policies and processes performed by the team members.

Unbiased Consulting Weighs In – The BigHand Legal Workflow Management Survey Report

I recently had an opportunity to review the results of BigHand’s “The Legal Workflow Management Survey Report”.  As president of Unbiased Consulting, an independent consulting firm that specializes in driving efficiency and productivity into legal market firms and organizations – over 700 clients to date –  I and my team carry unique perspectives. To set …

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Developing, Launching, and Growing Non-Legal Market Offerings

By: Mike Lowe, Unbiased Consulting Introduction In July a few years ago, on a roof deck overlooking the National Mall, at an event headlined by Senators from both parties, a large global firm launched its Strategic Communications team.  The latest of several non-legal market offerings, the Strategic Communications initiative positioned the firm to more fully …

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Significant Opportunities Exist to Reduce Law Department Spend, Without Compromising Service or Value

Unbiased Consulting understands that a key measure in assessing law department performance is its ability to effectively control internal costs and manage outside counsel spend. Unbiased can lead you to develop effective monitoring and control policies, procedures and systems in the core competencies of financial management and vendor management. With 30 years of experience in …

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Cost Savings As a Risk Management Strategy

By: Nina Cunningham, Unbiased Consulting Since the active use of the term “risk management”, perhaps sometime in the 1980s, I have thought of the confluence of risk and management as an oxymoron. Management is the “art of getting control of things and making them orderly and easier to understand”; risk defines the flowing river of …

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Unbiased Legal Operations Consultants – Their Value Is Significant

There is impactful value in using an unbiased legal operations consultant to improve your business or legal operations.  These consultants, if you choose wisely, are experienced professionals dedicated to saving you time and money – and they will deliver. However, be aware that there are many in the legal market who represent themselves as independent …

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Optimizing the Law Firm Library and Legal Research

By: Nina Cunningham, Unbiased Consulting Law firm operations have changed dramatically for many firms since the Coronavirus erupted in early 2020.  But legal research remains an important activity for lawyers in serving client needs. As more lawyers work from home, firms recognize that physical libraries waste valuable resources because they demand both maintenance and space.  …

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Helping Law Firms Assess Your Portfolios of Expenses and Save Money

Contract and Expense Assessment and Negotiation Services Saving money appears never to go out of style! Unbiased Consulting assesses and reviews your entire spend and expense portfolio, identifying contractual and tactical expense improvement, consolidation and general cost reduction and deal improvement opportunities.  We derive recommendations in approach, timeline, return on investment and help with the …

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Planning and Saving – Law Firm Real Estate and Office Space Cost Savings Opportunities

Whether you are looking to uncover your real estate cost savings potential or launch a program to move or modify your Office Space, Unbiased Consulting provides seasoned law firm professionals with “boots on the ground” experience who Manage Costs, Expectations and Timelines when working with your internal and external teams. Law firm Real Estate challenges …

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