Thought Leadership

Navigating Staffing Challenges in Law Firms: Embracing Legal Assistant Teaming

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So, what exactly is “legal assistant teaming”? At its core, it’s a modern approach for structuring legal assistant support, akin to the proven team-based approach adopted in areas such as office services, information technology, mailroom operations, and records departments. Law firms over the years recognized the value in combining the talents of individuals into cohesive teams for enhanced efficiency and economies of scale – a successful strategy now being applied to the legal assistant support model.

Significant Opportunities Exist to Reduce Law Department Spend, Without Compromising Service or Value

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Unbiased Consulting understands that a key measure in assessing law department performance is its ability to effectively control internal costs and manage outside counsel spend. Unbiased can lead you to develop effective monitoring and control policies, procedures and systems in the core competencies of financial management and vendor management. With 30 years of experience in …

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New Business/New Client Intake and Conflicts Profitability Improvement Services

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Unbiased Consulting’s law firm clients often think that implementation of new or or updated New Business or Client Intake / Conflicts software will solve their needs to reduce risk, speed matter openings, better align work to practice and/or firm goals, and improve profitability.

The truth is that none of this occurs with the implementation of new software, rather, it is the policies, ethical, business and financial risk reviews, conflicts clearance, engagement and waiver letter processing, matter opening and related processes, the resourcing and skilling of the business intake, conflicts and lateral team members and organizational model, that makes the difference. The technology and automation is there to support the policies and processes performed by the team members.

Unbiased Consulting Weighs In – The BigHand Legal Workflow Management Survey Report

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I recently had an opportunity to review the results of BigHand’s “The Legal Workflow Management Survey Report”.  As president of Unbiased Consulting, an independent consulting firm that specializes in driving efficiency and productivity into legal market firms and organizations – over 700 clients to date –  I and my team carry unique perspectives. To set …

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Developing, Launching, and Growing Non-Legal Market Offerings

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By: Mike Lowe, Unbiased Consulting Introduction In July a few years ago, on a roof deck overlooking the National Mall, at an event headlined by Senators from both parties, a large global firm launched its Strategic Communications team.  The latest of several non-legal market offerings, the Strategic Communications initiative positioned the firm to more fully …

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Cost Savings As a Risk Management Strategy

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By: Nina Cunningham, Unbiased Consulting Since the active use of the term “risk management”, perhaps sometime in the 1980s, I have thought of the confluence of risk and management as an oxymoron. Management is the “art of getting control of things and making them orderly and easier to understand”; risk defines the flowing river of …

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